Cancellation Policy

Q: Can I cancel my order before it ships?
A: You can cancel your order before it ships by contacting our customer service. Once the order has been shipped, we will not be able to cancel it, but you can follow our Return and Exchange Policy to return the product.

Q: How do I cancel my order?
A: To cancel your order, please contact us as soon as possible via email at info@modearo.com or by calling our customer service at +1 (235) 202-2434, providing your order number. We will do our best to assist you in canceling the order.

Q: Can I cancel my order after it has shipped?
A: Once the order has shipped, you cannot cancel it. Please refer to our Return and Exchange Policy for further instructions.

Q: Are there any cancellation fees?
A: We do not charge any cancellation fees if you cancel the order before it has shipped.

Q: What is the return and exchange process after shipping?
A: After your order has shipped, if you wish to return or exchange it, please refer to our Return and Exchange Policy. All returns and exchanges will be processed after the returned items are received and inspected.